Terms and Conditions

These Terms and Conditions govern all bookings and purchases made with Ctrl Alt Escape LTD. By placing an order, you confirm your full acceptance, without exception, of the following terms.

  1. Prices

1.1 – All prices listed by Ctrl Alt Escape LTD include up to 60/90 minutes of game play (depending on the game selected) and are shown in pounds sterling, inclusive of all applicable taxes.

1.2 – Any additional services not included in the initial reservation will be charged separately.

1.3 – Ctrl Alt Escape LTD reserves the right to amend its prices at any time. Services will be billed at the rate in effect at the time the order is placed.

1.4 – Gift vouchers are charged at the current players rate on the day of purchase, should the price increase over the 12 months validity of the voucher the difference must be paid during the booking process.

  1. Reservations

2.1 – Reservations are processed in real time and subject to availability. A booking is not confirmed until you receive a confirmation email from Ctrl Alt Escape LTD with your order number.

2.2 – The buyer’s payment method will be charged immediately upon completion of the booking.

  1. Cancellations & Exchanges

3.1 – Escape Rooms are live events; therefore, bookings are non-refundable and non-transferable unless:

  • The game is cancelled by Ctrl Alt Escape LTD due to situations out of our control, or
  • The purchaser provides at least 48 hours’ notice prior to the booking. if less than 24hrs notice is given, a £30 fee will be added.

3.2 – All game materials, puzzles, and solutions are strictly confidential. Any disclosure, reproduction, or sharing with third parties, without prior consent, is a breach of Ctrl Alt Escape LTD business interests. Such breaches may result in immediate cancellation of your booking without refund.

  1. Payment Methods

4.1 – Ctrl Alt Escape LTD accepts payment by credit/debit card via our secure online system. We also accept cash and contactless payments in-store.

  1. Payment Security & Personal Data

5.1 – Ctrl Alt Escape LTD uses Tempus & Stripe for secure online payment processing. We do not store customer credit card details.

5.2 – By booking with Ctrl Alt Escape LTD, you consent to the use of your personal data as necessary to process and manage your booking. Your data will only be used by Ctrl Alt Escape LTD and our sister companies Mythologic Ltd or Mystery Quests Ltd for service communications and relevant marketing, and will not be shared with third parties except where required by law.

5.3 – Bookings may only be made by persons aged 16 or over. Younger players may participate but must be accompanied by a paying adult. Players under 8 are not charged.

  1. Booking Confirmation

6.1 – Each booking is assigned a unique order number that grants access to the reserved game.

6.2 – A confirmation email will be sent with the order number, date, and time of your booking.

  1. Game Regulations & Participation

7.1 – In most games players under the age of 16 must be accompanied by a responsible person aged 18+, In Quick-E-Mart this is lowered to 14 however a responsible person must be onsite for the duration of the game and we need to know in advance. Any players under 14 will require adult assistance in the games due to our insurance.

7.2 – Participation in games is at your own risk. Ctrl Alt Escape LTD takes no responsibility for any injury caused during your time at the facility, by the nature of escape rooms you will be interacting with your environment. Be vigilant at all times, your safety is your responsibility once you are inside the game area.

7.3 – Players are solely responsible for their personal safety and health while participating. Please contact us prior to booking if you have any health concerns.

7.4 – Due to building restrictions, some rooms may not be wheelchair accessible. Please contact us prior to booking to discuss accessibility requirements. Ye Olde Lock Inn and our Seasonal games are our most wheelchair accessible games. The bathroom in our building is on the ground floor and accessible 

Quick-E-Mart, Neverland, Detention and The Heist are located upstairs, we do not have any lift or escalator facility’s. The Heist game is played over multiple floors and as such, at least one member of the team should be fit enough to climb staircases when needed.

7.5 – Teams are advised to arrive at least 10 minutes before the start time, and allow up to 10 minutes afterwards for a debrief.

7.6 – Ctrl Alt Escape LTD will attempt to accommodate late arrivals where possible. However, we reserve the right to cancel the booking if players arrive more than 15 minutes after the scheduled start time, without refund.

7.7 – Food and drink (except bottled water) are not permitted inside the game rooms unless specifically designed for the game and your enjoyment. Only drinks purchased on site can be taken into the game rooms

7.8 – Players should wear suitable clothing and footwear. No special equipment is required.

7.9 – Ctrl Alt Escape LTD reserves the right to refuse entry to anyone suspected of being under the influence of alcohol or drugs.

7.10 – Players may be charged for any intentional damage or misuse of equipment.

7.11 – Ctrl Alt Escape LTD strives to deliver a high-quality experience; however, the sequence, design, and running of games remain at our discretion.

7.12 – Photography, filming, or recording during the game is strictly prohibited. Team photos may be taken afterwards. Guests are requested not to share solutions or game processes publicly.

7.13 – Ctrl Alt Escape LTD accepts no responsibility for personal belongings. Lockers are provided, but items are stored at your own risk.

7.14 – CCTV monitoring is in place during games for safety and operational purposes. By participating, you consent to this. Footage is retained for a maximum of 30 days. We may use some game footage in our promotional material from time to time and you also consent to this being used without any remuneration

7.15 – Ctrl Alt Escape LTD has a zero-tolerance policy towards harassment or abusive behavior towards staff. Anyone engaging in such behavior will be removed from the premises without compensation.

📌 By booking with Ctrl Alt Escape LTD, you confirm that you have read, understood, and agreed to these Terms and Conditions.