FREQUENTLY ASKED QUESTIONS

An escape room is a real-life adventure game where the players must find clues and solve puzzles to “escape” the room before the 90 minutes is up.

You will have a maximum of 90 minutes to escape the room. Can you beat the clock and make our leaderboard?

Please allow 15 minutes before the game. Allowing for 2 hours for parking etc, should be fine.

Each room requires a minimum of 2 players and a maximum of 8.

Escape rooms are perfect for adults, teens, and children!

Players must be 10 years old or over.

Each group must be accompanied by an adult (over 18) – At least one adult needs to play in the room alongside children under 14 years old.

For children between the ages of 14 and 17, the chaperone does not have to be inside the room but is needed to supervise the group from our CCTV with our staff in reception. (This request needs to be mentioned at the time of booking – please email info@ctrlaltesc.co.uk or call 030303 000 00)

No. The rooms will be exclusive to your group for your 90-minute escape room game.

No, you are not locked in. You can leave the room at any point.

Please note: If you choose to leave the room for a toilet break etc., then you can just resume where you left off. However, the game time will continue while you are not there!

Cameras in the room will monitor you at all times to make sure you are safe and to follow the progress of your escape room game. This will allow us to deliver you clues if you need them.

Yes, but all effects can be turned off when requested before the game.

Please arrive 15 minutes prior to your game. This is a live event, so the time of your booking is the time it must start. This time cannot be made up, so latecomers may not be admitted.

This depends on the number of people.

• 2 players – £60
• 3 players – £70
• 4 players – £80
• 5 players – £90
• 6 players – £100
• 7 players – £110
• 8 players – £120

Please note: If one of your team cannot make it on the day, we cannot refund their space.

Please let us know as soon as possible if you need to add extra players.

No, all mobiles and photography equipment are to be left outside the rooms. This is so we can keep our rooms top secret for future players. If needed, your mobile can be left with the room controller, who will contact you if your phone rings.

Don’t worry, you will not need general knowledge for this game; Google won’t help you here! Lockers are provided for you to store your belongings safely.

We suggest casual and comfortable. You may need to crawl or look under desks etc. Heels are not recommended.
A fancy dress is highly recommended.

As our rooms are themed, we have tried to make them as realistic as possible. Although we do not class the rooms as scary, we do use sound and light to give a realistic experience, this can cause jumps.

We do not use live actors except in special cases like Halloween.

This is very unlikely. Bookings are made in advance, and it is rare to have a spare slot when there is a member of staff there.

Yes, we have a gift shop where you can purchase memorabilia and tokens of you escape experience.

All our gifts are handmade by us!

We can also offer personalised gifts!

Our reception is totally wheelchair friendly. We have disabled facilities too.

One of our rooms is 90 percent disabled-friendly; they would need assistance from only 1 able-bodied person to do a couple of the puzzles.

Please contact us at info@ctrlaltesc.co.uk or call 030303 000 00 for more details

Congratulations! We are more than happy to welcome you to play as long as you are comfortable doing so.

Yes we do.

We have a fully licenced bar, IN THE ROOM? That correct the room “Ye Olde Lock Inn” is a real pub, and serves drinks.

We offer all players complimentary water at our drinking fountain.

We also offer full-catered events.

Please contact us at info@ctrlaltesc.co.uk with your requirements, and we will be in touch!

To play our escape rooms, a certain amount of physical and brain power is needed. Therefore any Intoxicated players will not be permitted to play. Anyone behaving badly will be asked to leave, and no refunds will be given.

We accept all Major Credit and Debit Cards. For other payments, in the souvenir shop, payment can be made by credit card or cash.

Yes

There is local paid parking outside, but there is plenty of free parking in the surrounding streets.

or there is £2 parking at Harold Road car park, which is a 3-minute walk. 74A Harold Rd, Cliftonville, Margate CT9 2HS

Trains: The nearest Train station is at the Margate sands. It is 1.3 miles away. 26minute walk.

Buses: The number 022 and 8a and the loop stop almost outside.

Taxis: Recommended local taxi, Central cars on 01843 888888